LOAFMORA

Return & Refund Policy

How to request help with a return, damaged item, cancellation, or refund.

Last updated: October 10, 2026

Start a request

Contact service@loafmora.com before returning any item. Include your order number, the item concerned, the reason for the request, and relevant photographs where applicable. Returns sent without authorization or to an unconfirmed address may not be accepted.

Return eligibility

Return requests are reviewed individually in accordance with applicable consumer law and the circumstances of the order. Unless the item is faulty, damaged, incorrect, or applicable law provides otherwise, an approved return should be unused, unwashed, unmodified, complete, and in its original packaging with accessories and documentation.

Items that have been used in a way that prevents resale, damaged through misuse, altered, or returned incomplete may be ineligible or subject to a reduction reflecting loss of value, to the extent permitted by law. This does not affect rights relating to faulty or misdescribed goods.

Damaged, incorrect, or incomplete orders

Contact us promptly after delivery and provide clear photographs of the item, outer packaging, inner packaging, and shipping label. Keep all materials until we finish reviewing the issue. Depending on the circumstances and applicable law, the available resolution may include replacement parts, replacement of the item, or a refund.

Change-of-mind returns

Please contact us as soon as possible. We will confirm whether the item is eligible, where it must be sent, and who is responsible for return shipping before you dispatch it. Original outbound shipping and return costs may be non-refundable unless the item is faulty, incorrect, or the law requires otherwise.

Cancellations

Cancellation requests should be submitted immediately. We will try to stop fulfilment, but cancellation cannot be guaranteed after processing or shipment begins. If an order has already shipped, the applicable return procedure will apply.

Refunds

Approved refunds are issued after the returned item or supporting evidence has been reviewed. Refunds are sent to the original payment method unless applicable law requires another solution. We will notify you when the refund is processed. Your payment provider or financial institution controls how long the credit takes to appear.

Non-delivery and refused parcels

Contact us if a parcel is materially overdue based on the available tracking or delivery estimate. Orders refused, unclaimed, or returned because of an incorrect address may incur shipping or carrier costs where permitted by law.

Consumer rights

This policy does not limit mandatory rights available under applicable consumer law. If local law gives you a specific cancellation period, remedy, or return right, that legal protection applies.

Contact

Email service@loafmora.com or call 17745266567 between 8:00 AM and 10:00 PM China Standard Time (UTC+8).